Shipping Policy
- Delivery Time:
We aim to deliver your order within the estimated delivery time stated on the product page. However, the delivery time may vary
depending Varies as per climate conditions and other factors like your location and the shipping carrier. - Shipping Charges:
We offer free shipping on orders above Rupees 1000/- within the India. For international orders, shipping charges will vary depending on the destination. - Order Processing:
Orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email once your order has been shipped. - Shipping Carrier:
We use reliable shipping carriers to deliver your order. The carrier may vary depending on your location and the type of product you ordered. Delivery Address:
Please ensure that the delivery address is accurate and complete. We will not be responsible for any delays or non-delivery of your order due to an incorrect or incomplete delivery address.At Royal Mountain, we want to ensure that our customers receive their orders in the best possible condition and within the promised timeframe. We have a dedicated team that handles all delivery-related matters and works hard to make sure that your order reaches you on time and in perfect condition.
Delivery Methods:
We use reliable and trusted courier services to deliver our orders. We ship to most locations within the India Majorly in Uttarakhand. Orders can be tracked using the tracking number provided once the order has been shipped.
Delivery Charges:
Delivery charges are calculated based on the weight and size of the package, as well as the delivery location. The shipping cost will be calculated and displayed at checkout before the order is confirmed.
Delivery Acceptance:
Upon delivery, please inspect the package for any signs of damage or tampering. If the package appears to have been damaged during transit, please do not accept the delivery and contact us immediately. We will investigate the issue and arrange for a replacement or refund as necessary.
Delivery Delays:
We make every effort to ensure that your order is delivered within the promised timeframe. However, in some cases, delivery may be delayed due to unforeseen circumstances beyond our control, such as weather conditions, natural disasters, or courier delays. In such cases, we will inform you of the delay and work with you to resolve the issue as quickly as possible.
Thank you for choosing Royal Mountain for your online shopping needs. If you have any questions or concerns regarding delivery or shipping, please do not hesitate to contact us.
Refund Policy
Refund:
Once we receive the returned product, we will inspect it to ensure that it meets our return policy requirements. If it does, we will issue a refund to the original payment method within 7-10 business days.
Cancellation / Return / Exchange Policy
Eligibility:
To be eligible for a return, the product must be unused and in the same condition as it was received. It must also be in the original packaging.
Timeframe:
You have 5 days from the date of purchase to initiate a return.
Return Process:
To initiate a return, please contact our customer service team at royalmountain@gmail.com. Please provide your order number and reason for the return. We will provide you with a return shipping label and instructions on how to return the product.
